Troubleshooting
Problem
New accounts have been added into a form. Some users can see the account descriptions, but others cannot.
Symptom
- User A opens a form
- The account descriptions (inside the cells) are correctly filled in (for example cell E12 says "Revenue Renewals" or whatever).
- User B opens the SAME form
- For this user, the account descriptions (inside the cells) for the new accounts are NOT correctly filled in
- For example, cell E12 says "The account code is invalid"
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;8.2;8.1MR1;8.1","Edition":"Edition Independent","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1042156
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Document Information
Modified date:
08 May 2025
UID
swg21367457