Troubleshooting
Problem
Error conditions which do not require IBM support to resolve the problem will no longer automatically raise a PMR when they occur. The events which have been excluded from call home are problems that exist in the customer environment rather than a problem with the product itself. This affects all systems running Spectrum Virtualize.
Symptom
This is the list of event IDs which will no longer automatically raise a PMR as of May 2012
The relevant changes have now been made to the product publications as of Jun 13
| Event ID | Event ID Description | Error Code |
| 010011 | Remote Port excluded for a specific Managed Disk and Node | 1220 |
| 010013 | Login Excluded | 1230 |
| 010033 | Controller configuration has unsupported RDAC mode | 1624 |
| 010040 | A disk controller is only accessible from a single node port | 1627 |
| 010041 | A disk controller is only accessible through a single port on the disk controller | 1627 |
| 010042 | Only a single port on a disk controller is accessible from every node in the cluster | 1627 |
| 010043 | A disk controller is accessible through only half its previously configured ports | 1627 |
| 010044 | A disk controller is not accessible from a node | 1627 |
| 010060 | Solid state drive exceeded warning temperature threshold | 1217 |
| 010061 | Solid state drive exceeded offline temperature threshold | 1218 |
| 010094 | Login Excluded | 1231 |
| 070588 | 2145 UPS-1U is not cabled correctly | 1151 |
| 070589 | 2145 UPS-1U ambient temperature limit exceeded | 1136 |
| 070724 | Fewer ethernet ports operational | 1400 |
| 071724 | Fewer ethernet ports operational | 1401 |
| 076403 | Power Supply Unit - no a/c | 1097 |
| 076514 | SAS controller requires PCI card bus reset | 1034 |
| 077011 | Node Service Processor indicated Ambient Temperature Threshold exceeded | 1075 |
| 077012 | Node Service Processor indicated Temperature Warning Threshold exceeded | 1076 |
| 077013 | Node Service Processor indicated Soft or Hard Shutdown Temperature Threshold exceeded | 1077 |
| 077111 | Node Service Processor indicated Ambient Temperature Threshold exceeded | 1094 |
| 077112 | Node Service Processor indicated System Processor temperature warning | 1093 |
| 077113 | Node Service Processor indicated Soft or Hard Shutdown Temperature Threshold exceeded | 1092 |
| 077161 | Node ambient temperature threshold exceeded | 1094 |
| 077162 | Node Processor temperature warning | 1093 |
| 077163 | Node Processor or ambient critical Temperature Threshold exceeded | 1092 |
| 077165 | Node ambient temperature threshold exceeded | 1094 |
| 077166 | Node Processor temperature warning | 1093 |
| 077167 | Node Processor or ambient critical Temperature Threshold exceeded | 1092 |
| 077185 | Node ambient temperature threshold exceeded | 1094 |
| 078001 | Power Domain error. Both nodes in the I/O group are powered by the same UPS | 1155 |
| 081001 | Failure to bring up Ethernet interface | 1400 |
| 081002 | Failure to bring up Ethernet interface | 1401 |
| 082001 | Software Service error | 2100 |
| 083009 | The UPS detected an input power fault | 1140 |
| 083010 | UPS Configuration error (Cabling error) | 1150 |
| 083011 | UPS Ambient temperature threshold exceeded | 1135 |
| 083012 | UPS Ambient temperature high | 3000 |
| 083109 | The UPS detected an input power fault | 1141 |
| 083110 | UPS Configuration error (Cabling error) | 1151 |
| 083111 | UPS Ambient temperature threshold exceeded | 1136 |
| 083112 | UPS Ambient temperature high | 3001 |
As part of this change, some call home events will now create Software PMRs instead of Hardware PMRs to allow call homes to be processed more efficiently.
The relevant changes have now been made to the product publications as of Jun 13
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Document Information
Modified date:
28 March 2023
UID
ssg1S1004089