IBM Support

Some client devices get "HTTP status 400: Bad Request" when launching Controller, triggered by using IIS Windows authentication

Troubleshooting


Problem

User launches Controller client. An error appears.

 

Problem does not affect all client devices (therefore not all users).

Symptom

Screen

image-20181031154432-1

An error occurred while trying to access the server

The request failed with HTTP status 400: Bad Request

 

Event Viewer (Application Log on client device):

Error occured at 29.10.2018 15:41:44 in IBM Cognos Controller, Error No=5, Source=FrangoDirect.ConnectionDirect.SetSelectDb#System.Web.Services, Description=The request failed with HTTP status 400: Bad Request

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1

Operating system(s):
Windows

Document number:
737845

Modified date:
09 May 2025

UID

ibm10737845

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