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Troubleshooting
Problem
User launches Controller client. An error appears.
Problem does not affect all client devices (therefore not all users).
Symptom
Screen
An error occurred while trying to access the server
The request failed with HTTP status 400: Bad Request
Event Viewer (Application Log on client device):
Error occured at 29.10.2018 15:41:44 in IBM Cognos Controller, Error No=5, Source=FrangoDirect.ConnectionDirect.SetSelectDb#System.Web.Services, Description=The request failed with HTTP status 400: Bad Request
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.2.1
Operating system(s):
Windows
Document number:
737845
Modified date:
09 May 2025
UID
ibm10737845
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