Software service and support - IntelliStation

Software installation, usage and defect (fix) telephone support, for most software running on xSeries products, is provided through the IBM Operational Support Services Support Line offering at 800-426-7378 in the United States or at 800-426-7378 in Canada.

A Support Line contract can be purchased hourly, annually or in a block of incidents, depending on your location. For more information about support line including prices and a list of supported products, please call 888-426-4343 in the United States or 800-426-7378 in Canada. Click here to purchase a block of incidents.

International Support
For Asia-Pacific countries: please contact your local Business Partner or you local IBM Representative (http://www.ibm.com/planetwide/) for more information . For a list of products supported in your country, see: http://www-1.ibm.com/services/sl/products/java.html.

For Europe, Middle East and African countries: please contact your local Business Partner or you local IBM Representative (http://www.ibm.com/planetwide/) for more information . For a list of products supported in your country, see: http://www-1.ibm.com/services/sl/products/java.html.

For Latin American countries: please contact your local Business Partner or you local IBM Representative (http://www.ibm.com/planetwide/) for more information . For a list of products supported in your country, see: http://www-1.ibm.com/services/sl/products/java.html.

Self-help Sources
Access the xSeries Support Web site at: http://www.ibm.com/systems/support. Our support page delivers comprehensive, up-to-date technical information for your specific support needs. You can personalize your Web site by profiling. Once your profile is established with IBM, you will be presented targeted information selected specifically to meet your needs.

The support Web site contains useful information about xServer products, for example:

• Configuration Tools
• Online publications
• Hot News
• Hints and Tips