Troubleshooting
Problem
User authenticates to the Controller-on-Cloud "Citrix Storefront". User successfully sees the relevant Controller published application icon.
User clicks on the Controller icon. There is a delay of approximately 1 minute. After this delay, and error appears.
Symptom
Citrix Receiver
Unable to connect to the server. Contact your system administrator with the following error: Socket operation on non-socket (Socket Error 10038)
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"ARM Category":[],"Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
IBM Cognos Controller on Cloud
Software version:
All Versions
Operating system(s):
Windows
Document number:
6194355
Modified date:
12 October 2021
UID
ibm16194355
Manage My Notification Subscriptions