Troubleshooting
Problem
Unable to pair an App Host with sudo manage AppHost installation in IBM Security Orchestration, Automation, and Response (SOAR).
Symptom
Error 401 unauthorized when pairing an App Host with the IBM Security SOAR Server by running manageAppHost installation:
INFO c.i.s.a.c.m.setup.command.InstallCommand - Installing
INFO c.i.s.a.c.m.s.s.i.PrecheckConnectionStep - Verifying connection with App Manager
WARN c.i.s.a.c.m.s.s.i.PrecheckConnectionStep - Unable to verify connection with App Manager AAAAAAAA-BBBB-CCCC-DDDD-EEEEEEEEEEEE (App Host name).
com.ibm.security.apps.manager.client.ManagerClientException: javax.ws.rs.NotAuthorizedException: HTTP 401 Unauthorized
at com.ibm.security.apps.manager.client.internal.ErrorMappingInvocationHandler.invoke(ErrorMappingInvocationHandler.java:72)
at com.sun.proxy.$Proxy57.getApps(Unknown Source)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z0000001jTpAAI","label":"Integrations-\u003EAppHost"}],"ARM Case Number":"TS006281673","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"44.0.0;51.0.0"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8uAAA","label":"Cloud Pak for Security (CP4S)-\u003EInstall or Upgrade"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.1.0;1.10.0;1.11.0;1.2.0;1.3.0;1.4.0;1.5.0;1.6.0;1.7.0;1.7.1;1.7.2;1.8.0;1.9.0"}]
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Document Information
Modified date:
06 January 2023
UID
ibm16476982