SNMP commands might fail - IBM Flex Systems

Troubleshooting

Problem

Simple Network Management Protocol (SNMP) commands may fail intermittently when there is a high level of Integrated Management Module II (IMM2) activity. Attempting an SNMP 'get' command fails: [25Jul2012_11-50-15]snmpget -r 0 -m IMM-MIB -v 3 -n ""-t 20 -u IPMISNMP -a MD5 -A password -x AES -X password -l authPriv 192.168.1.1 IMM-MIB::snmpUserProfileEntryAuthProt.1 [25Jul2012_11-50-21]Error in packetReason: (genError) A general failure occuredFailed object: IMM-MIB::snmpUserProfileEntryAuthProt.1

Resolving The Problem

Source

RETAIN tip: H206467

Symptom

Simple Network Management Protocol (SNMP) commands may fail intermittently when there is a high level of Integrated Management Module II (IMM2) activity.

Attempting an SNMP 'get' command fails:

	[25Jul2012_11-50-15]snmpget -r 0 -m IMM-MIB -v 3 -n "" -t 20 -u IPMISNMP -a MD5 -A password -x AES -X password -l authPriv 192.168.1.1 IMM-MIB::snmpUserProfileEntryAuthProt.1 [25Jul2012_11-50-21]Error in packetReason: (genError) A general failure occuredFailed object: IMM-MIB::snmpUserProfileEntryAuthProt.1

Affected configurations

The system may be any of the following IBM servers:

Flex System x240 Compute Node, type 8737, any model
Flex System x240 Compute Node, type 8738, any model

This tip is not software specific.

This tip is not option specific.

The following system firmware level(s) are affected:

IMM2 Firmware 1AOO33MP or previous

Solution

This behavior was corrected in IMM2 firmware version 1.88 Build ID: 1AOO40A.

The file can be obtained by selecting the appropriate Product Group, type of System, Product name, Product machine type, and Operating system on IBM Support's Fix Central web page, at the following URL:

http://www.ibm.com/support/fixcentral/

Workaround

Retry the failed SNMP command.

Additional information

The failure occurs when there is high Integrated Management Module (IMM) Central Processing Unit (CPU) activity and Common Information Model (CIM) activity on the IMM. Under some circumstances, the SNMP commands might fail. The failures are intermittent and do not occur under normal IMM2 load conditions.

Document Location

Worldwide

Operating System

PureFlex System and Flex System:Operating system independent / None

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