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Troubleshooting
Problem
When the “Enable the next-generation Java Plugin-in” check box in the Java Control Panel is not selected on a system's control panel, SmartCloud Control Desk applets stop working in some environments.
Symptom
Applets do not load, and you receive the following warning message:
If you click More Information, the following General Exception details are displayed:
java.lang.NullPointerException
at com.sun.deploy.security.DeployManifestChecker.verifyCodebase(Unknown Source)
at com.sun.deploy.security.DeployManifestChecker.verifyApplicationLibraryAllowableCodebase(Unknown Source)
at com.sun.deploy.security.DeployManifestChecker.verify(Unknown Source)
at com.sun.deploy.security.DeployManifestChecker.verify(Unknown Source)
at com.sun.deploy.security.TrustDecider.isAllPermissionGranted(Unknown Source)
at sun.plugin.security.PluginClassLoader.getPermissions(Unknown Source)
at java.security.SecureClassLoader.getProtectionDomain(Unknown Source)
at java.security.SecureClassLoader.defineClass(Unknown Source)
at java.net.URLClassLoader.defineClass(Unknown Source)
at java.net.URLClassLoader.access$100(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
[{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.1;7.5.1.1;7.5.1.2","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
IBM Control Desk
Software version:
7.5, 7.5.1, 7.5.1.1, 7.5.1.2
Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows
Document number:
243347
Modified date:
13 October 2021
UID
swg21668752
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