Troubleshooting
Problem
User clicks F9 to run/refresh an Excel-link report. This takes a long time (or may actually appear to never finish).
Symptom
Main symptom
Slow performance when running Excel link reports.
Secondary symptom
In some circumstances, it has been seen that (sometimes - intermittently) Controller goes into a 'loop'.
- Specifically, it re-runs "Analysing Sheet" for a second time.
- In fact, this 'Analyzing Sheet' message may never disappear (it may stay on the screen forever / constantly).
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.2.1
Operating system(s):
Windows
Document number:
564979
Modified date:
09 May 2025
UID
swg22006150
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