Component

Version

Release Date

2020 June 11 13.11.33

Adapter Version

7.1.10

Component Versions

Adapter build: 7.1.10.32

Profile  7.1.10

Connector:  N/A  (uses the HTTP Client connector from Security Directory Integrator)

Dispatcher 7.1.39 (packaged separately)

Documentation

The following guides are available in the IBM Knowledge Center

ServiceNow Adapter Installation and Configuration Guide

 Internal#

Enhancement # (RFE)

Description

Items included in current 7.1.10 release

  RTC 186616

Add support for HR attributes - Cost Center, Building, Business Unit, Employee type, Hire Date

Items included in 7.1.9 release

None

Items included in 7.1.8 release

  RTC 185407

N/A

Adapter must support private proxy

Note: To enable private proxy follow these steps. 

Items included in 7.1.7 release

  RTC 184350

 N/A

Added “Do not return inherited roles” in service form

  RTC 184351

 N/A

Added Proxy Support

Items included in 7.1.6 release

None

Items included in 7.1.5 release

On-Premise Solution support.

Items included in 7.1.4 release

None

Items included in 7.1.3 release

Add support for IGI 5.2.2 This adapter is now designed for use with IBM Security Identity Manager, Privileged Identity Manager, and Identity Governance and Intelligence.

Updated service form to include: company and manager.

Items included in 7.0.2 release

Updated rdn and external attributes for ServiceGroups: ServiceNowGroup and ServiceNowRole

Updated service form to include: description, owner and prerequisite.

Items included in 7.0.1 release

Initial release for ISIM

Internal#

APAR#

Case# / Description

Items closed in current 7.1.10 release

Bugz 3248

TS003746169

RTC 186898

IJ25288

ServiceNow password issue for modify/create user

Items closed in 7.1.9 release

Bugz 3136, TS003240607 Bugz 3125, TS003162341

RTC 185908

Handle null conditions for user object in ServiceNow adapter

Bugz 3117

RTC 185778

TS003116632

IJ19873

FILTERED RECON FOR SERVICENOW ADAPTER FAILS FOR (!(ERUID=ING_*))

Items closed in 7.1.8 release

Bugz 3053

RTC 185238

IJ19873

ServiceNow filter of (!(eruid=iNG_*)) fails

Bugz 3054

RTC 185247,

TS002754323

IJ20667

ServiceNow 6.0.7.19 – recon is timing out / OOM, TS002754323

Items closed in 7.1.7 release

RTC 184680

 N/A

Skip bad records during recon

Items closed in 7.1.6 release

RTC 182351

Fixed “Strange value in ServiceNow timezone supporting data”

Known Limitation:  Time zone attribute cannot be set to “system timezone” after been set to some other value.

Items closed in 7.1.5 release

181206

Internal - As an ServiceNow adapter developer, I must ensure that the dn target attribute should be mapped to dn governance attribute by default

Items closed in 7.1.4 release

IJ02613

Fixed incorrect setStatusWarning call in ALs

Items closed in 7.1.3 release

42650,082,000

Updated searchAL to handle empty groups

Items closed in 7.0.2 release

NULL

Items closed in 7.0.1 release

Initial release for ISIM

Internal#

APAR#

Case# / Description

Invalid attributes values might be ignored by ServiceNow

If invalid attributes values are sent to ServiceNow and the attribute is not required, ServiceNow might ignore the attribute but return successfully instead of returning errors.

Unable to set choice list field with empty value

Due to API limitation, the adapter is unable to set a choice list with empty value(NULL). There is a workaround if the field value is integer: Overriding the "--None--" display value with NULL_OVERRIDE, as suggested in: Changing the --None-- Display Value Then set the "none" option value to NULL_OVERRIDE in "Design Form" in "Configuration System". "Calendar Integration" is an example of such fields. If the field value type is string and the null value is pointing at another choice, e.g. if null value is displaying System Default, then a possible workaround is to edit the choice label and mark which is the system default. So instead of selecting the null value, we can select the system default with the modified label.

Unable to reflect data change that happened on ServiceNow

If any modification done by the adapter triggered changes on the ServiceNow server, such as business rules or role inheritance, then these modification will lead to data inconsistency between server and ISIM/PIM/IGI. This is because the adapter is not aware of any modification happens on the server by ServiceNow until reconciliation. We recommend either turn off such business rule on ServiceNow or perform reconciliation after modify those attributes on ISIM/PIM/IGI.

Only default attribute is included in current release

The current release contains only default attributes of Fuji release.

1. Add following point in section 'Service/Target form details' :

       Proxy

       If specified, connect to a proxy server rather than directly to ServiceNow API Login URL. The format is proxyhost:port (for example, proxy:8080), where proxy is the name of  the proxyhost, and 8080 is the port number to use.

       Proxy Username

       Specify the proxy user name that is used with proxy server. Required if Use Proxy Authentication.

       Proxy Password

       Specify the proxy password that is used with proxy server. Required if Use Proxy Authentication.

       HR Plugins Enabled

       Select this checkbox if HR Plugins are installed on service now portal. This is for HR attributes hire date and employment type.

2. Add the following point in chapter 'Troubleshooting' section 'Error messages and problem solving'

3. Managing Custom Column (Business Unit) Attribute through Service Now Adapter

The adapter currently support for Business Unit Attribute. This attribute must be added in User table on Service now portal. If it is not added then can add on portal with below steps –

1.     Search for "tables" in service now navigation.

2.     Select tables inside System definition section.

3.     Search for User label then select User table with name of sys_user

4.     Click on New then give Type as  Reference.

5.     In reference specification tab Select business unit table.

6.     Give Column label and Column name.

Adding custom column to the mapping file

1.     Add the custom attribute name on ISIM and custom attribute name (Column name) defined on Service now portal separated by pipe (|) like this -

erservicenowbusinessunit|u_column_name

 where erservicenowbusinessunit is attribute which is defined on ISIM. u_business_unit is custom attribute name (Column name) defined on Service now portal. Pipe (|) is used as delimiter.

3.     Save the file as .txt text file

4.     A sample mapping file is provided in the adapter package

Using the custom attributes to the mapping file

1.     Specify the file path for the mapping file on the service form

For e.g.: C:\Program Files\ibm\SDI\V7.2\timsol\servicenow\ SampleCustomAttrMapping.txt

2.     Restart the Dispatcher service

Customizing or Extending Adapter Features

The Identity Manager adapters can be customized and/or extended. The type and method of this customization

may vary from adapter to adapter.

Refer to the ‘IBM Security Identity Adapter Development and Customization Guide’ 

Support for Customized Adapters

The integration to the IBM Security Identity Manager server - the adapter framework - is supported. However, IBM does not support the customizations, scripts, or other modifications. If you experience a problem with a customized adapter, IBM Support may require the problem to be demonstrated on the GA version of the adapter before a case is opened.

Supported Configurations

Installation Platform

The IBM Security Identity Manager Adapter was built and tested on the following product versions.

The IBM Security Identity Manager Adapter was built and tested on the following product versions.

This adapter installs into Security Directory Integrator (SDI) and may be installed on any platform supported by the SDI product and supported by the target system libraries or client, where applicable. IBM recommends installing SDI on each node of the ISIM/PIM WAS Cluster and then installing this adapter on each instance of SDI. Supported SDI versions include:

Adapter Installation Platform: 

Due to continuous Java security updates that may be applied to your ISIM servers, the following SDI releases are the officially supported versions:

• IBM Tivoli Directory Integrator 7.1.1-TIV-TDI-FP0004 + 7.2.0-ISS-SDI-LA0008
• IBM Security Directory Integrator 7.2 + FP0004

Earlier versions of SDI that are still supported may function properly, however to resolve any communication errors, you must upgrade your SDI releases to the officially supported versions by the adapters. Please refer to the adapters installation and configuration guides for the latest update on IBM Security Directory Integrator versions and fix packs

Managed Resource:

ServiceNow Portal (user accounts only)

ServiceNow On-Premise Solution

IBM Security Identity Manager:

Identity Manager v7.0.x

IBM Security Privileged Identity Manager:

ISPIM v2.x

IBM Security Identity Governance and Intelligence:

IGI v5.2.x

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End of Release Notes