Troubleshooting
Problem
Hosts blocked because SIM fails to start. The following message appears in sim.log: The service startCmd command specified in the Application Profile terminated unexpectedly with exit code: 127 State : Exit.
Symptom
Hosts blocked due to SIM failure. The following are example error messages.
2016-06-02 12:08:11.998 GMT ERROR [21620:139873910511360] sim.simcore.SiProcessObject - Domain <Application>: Failed to start the service instance, service name /opt/ibm/platform/soam/deploy/SampleAppJava/SampleServiceJava.v1/Runcom.platform.symphony.samples.SampleApp.service.MyService.sh. The service startCmd command specified in the Application Profile terminated unexpectedly with exit code: 127 State : Exit. In your Application Profile, verify if any of the following issues exist:
- Ensure that any dependent libraries for your services can load.
- On Windows, if the startCmd includes arguments and file paths with spaces, ensure that the startCmd is enclosed within double-quotation (") marks.
- On Unix, ensure that LD_LIBRARY_PATH is defined correctly.
For more information, refer to the 'Why won't my service start' topic in the FAQs.
2016-06-02 12:08:11.999 GMT ERROR [21620:139873910511360] soam.common.EventAgent - Code[S75049]: Application <SampleAppJava>, service <sampleService>: Method <register> exited. Action on service instance: action <blockHost> taken on service instance process <21646>, host <xxx>, service <sampleService>.
2016-06-02 12:08:11.999 GMT ERROR [21620:139873910511360] sim.simcore.ServiceBroker - Code[S40196]: SimSiProcessObject.cpp:1113 SiProcessObject::checkSiStatus() SiProcessObject::checkSiStatus() Domain <SOAM>: The SIM detected the connection to a service was broken. The service might have exited. Connection id <si-sampleService-2-pid=21620-eid=133-host=sym711m-6>.
[{"Product":{"code":"SSZUMP","label":"IBM Spectrum Symphony"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"SOAM","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.1.1","Edition":"Advanced","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSZUMP","label":"IBM Spectrum Symphony"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":null,"Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
IBM Spectrum Symphony
Software version:
7.1.1
Operating system(s):
Linux
Document number:
705583
Modified date:
23 June 2018
UID
isg3T1023861
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