Question & Answer
Question
SideBySide" errors in the Windows Application Log after the upgrade to 8.4
Answer
Contents
Problem
After the upgrade to 8.4 the Tealeaf services fail to start because of SideBySide Visual C++ errors.? These errors refer to the 8.0.50727.6195 version of the Microsoft Visual C++ redistributable package which is missing.
Solution
To correct the problem install the vcredist_x64.EXE and vcredist_x86.EXE Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update available at:
http://www.microsoft.com/download/en/details.aspx?id=26347
Below is the mapping between the version and the Microsoft Visual C++ 2005 package:
- Microsoft Visual C++ 2005 RTM (x86) (Version 8.0.50727.42)
- Microsoft Visual C++ 2005 SP1 (x86) (Version 8.0.50727.762)
- KB961894 ? VC++ Post 2005 SP1 (Version 8.0.50727.3079)
- Microsoft Visual C++ 2005 SP1 ATL Security Update (Version 8.0.50727.4053)
- Microsoft Visual C++ 2005 SP1 MFC Security Update (Version 8.0.50727.6195)
Article Reference
00001336
Applies to version(s):? 8.4
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[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSERNK","label":"Tealeaf Customer Experience"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]
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Document Information
More support for:
Tealeaf Customer Experience
Software version:
All Versions
Document number:
778179
Modified date:
08 December 2018
UID
ibm10778179
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