IBM Support

SFG: unable to login to MyFileGateway with an user name that has '-' or hyphen in the name

Troubleshooting


Problem

SFG: unable to login to MyFileGateway with an user name that has '-' or hyphen in the name

Symptom

After creating a partner using the Participant partner creation wizard in Sterling File Gateway,

the partner or user is not able to login to MyFileGateway with an user name that has '-' or hyphen in the name.

Error Message

Invalid Value

Resolving The Problem

Please apply Sterling Integrator, Release 5.0 Build 5003 or later.
Please apply Gentran Integration Suite, Release 4.3 Build 4322 or later.

[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

NFX8103

Product Synonym

[<p><b>]Escalation ID[</b><p>];130588;[<p><b>]Fix ID[</b><p>];196321;195549;[<p><b>]Severity[</b><p>];Normal;[<p><b>]Type[</b><p>];NormalFix;[<p><b>]Build[</b><p>];5003;4322

Document Information

Modified date:
16 June 2018

UID

swg21558145