IBM Support

Several unexpected messages are prompted during ClearCase or ClearQuest rollback from 7.1.1.1 or 7.1.1.2 or 7.1.1.3 to 7.1.1

Troubleshooting


Problem

This technote identifies an issue where a rollback of IBM Rational ClearCase or IBM Rational ClearQuest 7.1.1.1 or 7.1.1.2 or 7.1.1.3 to version 7.1.1 from IBM Installation Manager reports unexpected messages prompting the user to overwrite existing files.

Symptom


During an IBM Installation Manager rollback of ClearCase or ClearQuest 7.1.1.1 or 7.1.1.2 or 7.1.1.3 to version 7.1.1 there are several unexpected messages displayed regarding confirmation of a file replacement. These are unnecessary messages that should not be displayed (see
Important Note in the resolution section below).

For example:

Confirm File Replace



Source: C:\WINDOWS\system32\DRIVERS\SET3.tmp
Target: C:\WINDOWS\system32\DRIVERS\mvfs51.sys

The target file exists and is newer than the source.

Overwrite the newer file?



Other files you may see mentioned in the above message include the following:

C:\Windows\System32\DRIVERS\mvfs60.sys
C:\Windows\System32\cccredmgr.exe
C:\Windows\System32\ccnotify.dll
C:\Windows\System32\ccasenp.dll
C:\Windows\System32\nplogon.exe
C:\Windows\System32\drivers\mvfsMini60.sys

Cause


This issue has been identified as a product defect under RATLC01527256.

Diagnosing The Problem


Steps to reproduce:

  1. Upgrade ClearCase or ClearQuest 7.1.1 to 7.1.1.1 or later.
  2. Rollback 7.1.1.x to 7.1.1. During the rollback there are several unexpected messages that pop up regarding file replacements.

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.1;7.1.1.1;7.1.1.2;7.1.1.3","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.1;7.1.1.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21420685