Troubleshooting
Problem
After setup an email connection from "Administrator Settings > Organization > Email Connections > Inbound", run "Test Connection" receive error:
Connection to mailbox xxx failed. There was a problem with the server certificates. The server certificates must be working correctly to complete the connection.
Connection to mailbox xxx failed. There was a problem with the server certificates. The server certificates must be working correctly to complete the connection.
Symptom
You can see the following error in the Inbox setup page:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSIP9Q","label":"IBM Security SOAR"},"ARM Category":[{"code":"a8m0z000000cvv5AAA","label":"Email"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
27 July 2021
UID
ibm16476166