Troubleshooting
Problem
Artifacts and attachments open with the wrong program or save with the incorrect file extension. For example, a Microsoft Word document opens in the browser as unreadable text and is saved to disk as a .html file instead of a .doc file, an Excel file has a .zip extension, or a .jar file is downloaded and saved as a .zip file.
[{"Product":{"code":"SSUS84","label":"Rational Asset Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Server","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.0.1;7.0.0.2;7.0.0.3;7.1;7.1.0.1;7.1.1;7.1.1.1;7.2;7.2.0.1;7.2.0.2;7.5;7.5.0.1;7.5.0.2;7.5.1;7.5.1.1","Edition":"Enterprise;Standard","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21269129