Troubleshooting
Problem
This document outlines how to set Document Compatibility for environments that have issues with Internet Explorer 8 and above. The setting is placed on the IBM Cognos Business Intelligence virtual directories so it will only affect Cognos BI content and alleviates the requirement for the users to set the compatibility mode for the site via Internet Explorer’s options. For Internet Explorer 11 due to changes in the browser each user must adjust the Compatibility View settings in their browser. This is a one time change, however should the user delete their cookies they will need to redo the setting. This is only needed to access the Studios, the administration pages do not require this setting to be set. *** NOTE *** As of 10.2.2 FP1 and 10.2.1 FP7, this fix is no longer needed. The document tags have been updated so that IE10 and 11 can be used in Standard Mode.
Symptom
End users must perform the following (for Internet Explorer 11 - IE11) in order to see some functions (for example the studios) correctly:
1. Open the Tools menu (left click Tools icon or alt-x)
2. Select Compatibility View settings
3. Add the url for the IBM Cognos BI instance you are trying to use, and select Add
4. Select Close
1. Open the Tools menu (left click Tools icon or alt-x)
2. Select Compatibility View settings
3. Add the url for the IBM Cognos BI instance you are trying to use, and select Add
4. Select Close
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21672432