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ServletWrapper service exceptions in Maximo logs

Troubleshooting


Problem

This document provides info about those exception errors in the logs related to ServletWrapper

Symptom

In case you have been getting the below errors in your system logs quite frequently and are unable to identify the root cause of it, as no user
has reported any issues but the errors are filling up your log files, then check the following info :

Below is the log sample.

[3/3/16 12:02:39:865 EST] 00000121 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was
thrown by one of the service methods of the servlet
[/webclient/components/resultsetportlet.jsp] in application [MAXIMOUI].
Exception created : [java.lang.NullPointerException
at psdi.webclient.system.controller.ComponentInstance.needsRender(ComponentInstance.java:764)
at com.ibm._jsp._resultsetportlet._jspService(_resultsetportlet.java:1981)

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"System Related","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
18 September 2025

UID

swg21986495

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