Troubleshooting
Problem
This document will provide you info on setting Maximo to display the correct Service Request dialog when you work with clone apps.
Symptom
You created a clone application from the original Service Request app.
You duplicated VIEWSR and CREATESR apps. then you want user to be taken to the duplicated app from VIEWSR after they submit a new SR record.
Maximo seems to be taking them to the original VIEWSR one and you want to be taken to the
duplicated one.
The problem is that even if you work with the clone application, Maximo will display the standard Service Request one. Service Request Submitted dialog is pointed to the wrong application.
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Document Information
Modified date:
18 September 2025
UID
swg21994743