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Service Features

Question & Answer


Question

Service Features

Answer

Service Features

The features of the Sterling File Transfer Service are listed below:

CapabilityDescription
Standards and protocols
  • Industry protocols: FTP FTP/S S/FTP PGP OFTP2 and AS2
  • Compress or decompress files (if Sponsor has contracted for compression services)
Security and governance
  • Connect to Sterling File Transfer Service using a secure protocol
  • PGP encryption secures files in-flight
File transfer automation
  • Retry capabilities automate the replay and resend of failed transfers
  • Protocol conversions in the cloud leverage your existing protocols
Support
  • Partner help desk services

File Sizes

The maximum file sizes that the IBM? SterlingFile Transfer Service can support are as follows:

ProtocolMaximum file size
OFTP25 GB
FTP10 GB
SFTP10 GB
FTPS10 GB
AS22 GB

Compression

If your Sponsor has contracted for compression services you can compress or decompress files before or after being transferred. You may need a password to decompress a file.

Retries

If a transfer does not complete properly Sterling File Transfer Service will automatically retry every 15 minutes for 100 attempts (about 25 hours). A file that has not transferred successfully for an amount of time that your Sponsor has configured will be purged from the Sterling File Transfer Service queue. An e-mail notification will be sent to addresses that have been configured to receive alerts.

Note:

If you are using AS2 retries will be made every 5 minutes for 4 days.

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Document Information

Modified date:
08 December 2018

UID

ibm10758847

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