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Service does not start when 'Allow anonymous access' is set to 'false'

Troubleshooting


Problem

The Cognos service does not start with the Active Directory Server (ADS) security when in Cognos Configuration 'Allow anonymous access' is set to false. The ADS could be accessed via telnet or ping. Also the bind users credential are correct and has the appropriate credentials. The error messages below could be found in the cogserver.log.

Symptom

English:

CAM-AAA-0145 There is no namespace that is properly configured for authentication.
CAM-AAA-0146 The namespace 'ADS' is not available.
CAM-AAA-0064 The function 'CAM_AAA_Configure' failed.
CAM-AAA-0043 The LDAP directory server '194.69.130.20':'389' is not running.
ADSI Error HRESULT Returns:
ERROR_DS_AUTH_UNKNOWN
ADSI Error:
System Error:
The authentication mechanism is unknown.

German:

CAM-AAA-0145 Kein Namespace ist ordnungsgemäß für die Authentifizierung konfiguriert. CAM-AAA-0146 Der Namespace 'Default' ist nicht verfügbar.
CAM-AAA-0064 Die Funktion 'CAM_AAA_Configure' ist fehlgeschlagen.
CAM-AAA-0043 Der LDAP-Directory-Server '192.168.15.3':'389' wird nicht ausgeführt.
ADSI Error HRESULT Returns:
ERROR_DS_AUTH_UNKNOWN
ADSI Error:
System Error:
Der Authentifizierungsmethode ist unbekannt.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Security","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.2","Edition":"Edition Independent","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1032940

Document Information

Modified date:
08 May 2025

UID

swg21341983

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