IBM Support

ServeRAID controller error codes - Netfinity 5500 M10

Troubleshooting


Problem

Use the following ServeRAID controller error code information when diagnosing ServeRAID problems. The error codes are displayed on the screen in a line of text immediately after the adapter BIOS version screen similar to the following appears.

Resolving The Problem

Use the following ServeRAID controller error code information when diagnosing ServeRAID problems. The error codes are displayed on the screen in a line of text immediately after the adapter BIOS version screen similar to the following appears.

screen
Press Ctrl+I to start the MiniConfig Utility. The following message is displayed on the screen.

message on screen
The interrupt status port register (IPSR) codes, basic configuration status (BCS) messages, and extended configurations status (ECS) messages identify the controller state. The BCS and ECS codes indicate a configuration change. Configuration change information is displayed on the screen in text following the IPSR code.

NOTE:
Do not replace a planar (system board) for RAID problems that has an integrated on-board ServeRAID Controller if the system board is not listed as the FRU/Action in the following index. Refer to RAID adapter HMM S10L-9147-00 for recovery procedures for DDD drives.



IPSR Error FRU/ Action
EF10
(Default ISPR)		 1. Controller is functioning properly. Do not replace the controller.
1xxx
(Microcode Checksum Error)		 1. RAID controller. System board, if integrated controller.
2xxx thru 8xxx
(Code DRAM Error)		 1. Install the download jumpers two jumpers on J15 parallel to PCI slots and Flash the Controller with the latest IBM ServeRAID BIOS/ Firmware from the IBM Web site, then; remove the jumpers.
2. RAID controller system board, if integrated controller.
9xxx thru Bxxx( hex)
(SCSI bus error caused by either defective drives, termination, etc.)
  1. NOTE:
    The controller will detect a configuration change. Do not select "Save Changes". Press F10 to bypass any save options.
    Isolate between the SCSI subsystem and the controller by disconnecting all SCSI cables and reboot. If the IPSR code still occurs, replace the planar.
  2. If the IPSR code does not occur after disconnecting the cables, follow the steps below until the error is eliminated:

  3. a. Identify which channel is causing the error by the second digit of the original IPSR code:
    = Channel 1
    ISPR = B2xx = Channel 2
    ISPR = B3xx = Channel 1 and 2

    b. Confirm that the channel( s) identified by the error code( s) is/ are the cause of the error by verifying that the error presents itself when the offending channel is reconnected.
     c. Ensure that channel is properly terminated.
     d. Ensure that the backplane configuration jumpers settings are correct.
     e. Replace the failing cable.
     f. Replace the failing backplane.
    g. Disconnect one drive at a time that is attached to the failing channel, then; reboot to the system to determine which drive is causing the error.

 
EF10
(Default ISPR)
  1. N/A, controller is functioning properly.
EFFE
(Firmware code corrupt or download jumpers are in place)
  1. Verify that the download jumpers ( J15) are not in place.
  2. Flash the controller firmware with the download jumpers in place ( two jumpers on J15, installed parallel to PCI slots), then remove the download jumpers.
  3. RAID Controller. System board, if integrated controller.
FFFF

 

  1. Isolate between SCSI subsystem and controller by disconnecting all attached SCSI cables and reboot. If IPSR code is not present after disconnecting cables, follow the steps below until the error is eliminated:
    1. Identify which channel is causing the error by reconnecting cables one at a time and rebooting until the error returns.
    2. Verify correct termination of the failing channel.
    3. SCSI cable attached to the failing channel.
    4. Backplane attached to the failing channel.
    5. Disconnect one drive at a time attached to failing channel and reboot to determine which drive is causing the problem.

     

  2. If the IPSR code remains after disconnecting all SCSI cables then rebooting, replace system planar.

Document Location

Worldwide

Operating System

Older System x:Operating system independent / None

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Document Information

Modified date:
23 January 2019

UID

ibm1MCGN-43WNLU

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