Troubleshooting
Problem
Metric store is on a Microsoft SQL Server 2000. When you create a new strategy in Metric Studio and after that you click on the Metrics tab, you receive the following error :
'Server user 'db_user' is not a valid user in database 'db_name'.
'
WHILE Error returned from SQL='Server user 'cognos_test' is not a
valid user in database 'DWHC_Staging3'.'
WHILE Failure checking for more results
WHILE getting more results from resultset wrapper
WHILE processing JSP
WHILE in JSP page '/alp/jsp/strategies/strategy_metrics.jsp'
WHILE Exception in JSPC '/alp/jsp/strategies/strategy_metrics.jsp'
WHILE executing JSPC for url '/alp/jsp/strategies/strategy_metrics.
jsp'
WHILE Rendering JSP
WHILE dispatching to jsp='/alp/jsp/strategies/strategy_metrics.jsp',
pid='strategy_metrics'
WHILE calling doRender method of the view class 'JSPView' for pid
'strategy_metrics'
WHILE dispatching to pid 'strategy_metrics', view
'/alp/jsp/strategies/strategy_metrics.jsp - (com.cognos.jpf.view.views.
JSPView)', from pageMap 'strategyPageMap'
WHILE Executing page 'strategy_metrics', from pageMap
'strategyPageMap', via request:
QUERY_STRING='rwc=50&path=%2fcontroller&encoding=UTF-
8&grouped=y&b_action=mms.
session&stid=628&id=628&visibleiframe=0&printMode=0&_alpFrom_pid=content
Frame_main&skr=0&pid=strategy_metrics&pps_tracking=-1%
3bslM24yl48Chv9h4q9lyhl4dqddvs4Ms29q8sysy9%3b8606AB5E-B125-4730-9006-
12509E800546%3b-1%3bcomplete%3b&time_period_sid=1018&recentdata=true&ui.
object=storeID(%22iA97C0C9E9AA748BA8CE7146196E16C85%22)
&startpage=strategy_details'
Parameters = {
rwc=['50']
path=[
'/controller'
'/controller'
]
encoding=['UTF-8']
grouped=['y']
b_action=[
'mms.session'
'mms.session'
]
stid=['628']
id=['628']
visibleiframe=['0']
printMode=['0']
_alpFrom_pid=['contentFrame_main']
skr=['0']
pid=['strategy_metrics']
pps_tracking=[
'-1;slM24yl48Chv9h4q9lyhl4dqddvs4Ms29q8sysy9;8606AB5E-B125-4730-9006-
12509E800546;-1;complete;'
'-1;slM24yl48Chv9h4q9lyhl4dqddvs4Ms29q8sysy9;8606AB5E-B125-4730-9006-
12509E800546;-1;complete;'
]
time_period_sid=['1018']
recentdata=['true']
ui.object=[
'storeID("iA97C0C9E9AA748BA8CE7146196E16C85")'
'storeID("iA97C0C9E9AA748BA8CE7146196E16C85")'
]
startpage=['strategy_details']
}
Attributes = {
kpi_grp_expanded='N'
metric_summary_display_sid='999999997'
use_default_chart_options='Y'
use_default_neg_format='Y'
use_default_sort='Y'
alp.app.attach='com.cognos.jpf.dispatcher.
MessageContextWrapper@1dba1dba'
use_default_currency='Y'
browser_creation_date='2010-02-01'
telephone_nr='+47 911 00 480'
created_dt='2010-02-01'
listview_rows='50'
cmm.session='Session: Rasmussen, Merethe Liebak'
overview_chart_cache='{}'
time_period_sid='1019'
ticket_id='xxx'
user_type_sid='1'
alert_status_chg_flag='Y'
currency_cd='USD'
product_language_cd='EN'
alert_separately_flag='Y'
scorecard_display_sid='999999997'
kpi_class_display_sid='999999997'
use_default_tl_style='Y'
content_country_cd=' '
use_default_listvrows='Y'
chart_settings='{}'
show_to_date='N'
product_country_cd=' '
language_cd='EN'
contentLang='EN'
productLang='EN'
email_address='Merethe.Liebak.Rasmussen@dnv.com'
use_default_scgrp='Y'
cmm.cmm='com.cognos.cmm.MetricsManager@287e287e'
alpAction='2'
alp.instance='com.cognos.jpf.control.Alp@2b1a2b1a'
alp.PageData='DataSet Name='strategy_metrics' Status='Ok'
Direct='true' CurRow='-1'rowCount='1' colCount='1' atEnd='false'
init='true'Column names=[
Symptom
Error message is generated when clicking on the Metrics tab after you create a new Strategy.
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Document Information
More support for:
Cognos Business Intelligence
Software version:
8.4
Operating system(s):
Windows
Document number:
404761
Modified date:
08 May 2025
UID
swg21427646