Troubleshooting
Problem
User launches Controller classic client. User launches any JAVA-based menu item, for example:
- "Group - Command Center"
- "Maintain - Sytem Audit Log - Configuration"
An error appears.
Symptom
The exact error will vary, for example:
However it will include the following phrase:
Caused by: com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 401: Unauthorized
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.4.0;10.4.1;10.4.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.3.1, 10.4.0, 10.4.1, 10.4.2
Operating system(s):
Windows
Document number:
1119885
Modified date:
09 May 2025
UID
ibm11119885
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