Troubleshooting
Problem
When opening a package in report studio or running a report, the following message occur: "Server returned an unrecognizable metadata response" or "Server returned an unrecognizable load response for report" This occur at random times while at other time the same report will open up fine in report studio
Symptom
Error windows when a report is open up in report studio:
"Server returned an unrecognizable metadata response"
or
"Server returned an unrecognizable load response for report"
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Report Studio","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
07 May 2025
UID
swg21700601