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"Server is not reachable or still initializing ... HANDSHAKE FAILURE ... The signer might need to be added to local trust store ... CCR WS API not initialized yet" errors in Controller Web caused by keystore file (key.jks) containing wrong information

Troubleshooting


Problem

Customer is trying to configure Controller Web to use HTTPS (via TLS, sometimes referred to as SSL).
Customer reconfigures the configuration file 'com.ibm.cognos.fcm.web.PROPERTIES' so that the setting 'ccrwsUrl' uses TLS (HTTPS), for example:
  • ccrwsUrl=https://<servername>/ibmcognos/controllerserver/ccrws.asmx
 
Users launch Controller Web. An error appears.

Symptom

When ccrwsUrl=https://<servername>/ibmcognos/controllerserver/ccrws.asmx there are several different errors seen, for example:
  • Screen:
image 3425
Server is not reachable or still initializing, please refresh the page in a few seconds 
  • messages.log (by default located: C:\Program Files\IBM\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\logs)
[5/12/20 8:37:56:844 BST] 00000030 com.ibm.ws.ssl.core.WSX509TrustManager                       E CWPKI0823E: SSL HANDSHAKE FAILURE:  A signer with SubjectDN [CN=teledu1.castle.fyre.ibm.com] was sent from the host [teledu1.castle.fyre.ibm.com:443].  The signer might need to be added to local trust store [C:/Program Files/ibm/cognos/ccr_64/fcmweb/wlp/usr/servers/fcm.web/resources/security/key.p12], located in SSL configuration alias [defaultSSLConfig].  The extended error message from the SSL handshake exception is: [unable to find valid certification path to requested target].
  • com.ibm.cognos.fcm.log (by default located: C:\Program Files\IBM\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\logs)
  2020-05-12 08:53:14 |  | ERROR | [com.ibm.cognos.fcm.wmc.ccrws.DefaultCcrClientFactoryInitializer] CCR WS API not initialized yet [error=2 counts of InaccessibleWSDLException.
]. Retrying in 1000 ms...

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GnFaAAK","label":"Controller WEB"}],"ARM Case Number":"TS003637370","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

ibm16208609

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