IBM Support

Server error! The server encountered an internal error and was unable to complete your
request

Troubleshooting


Problem

This technote explains why users are unable to login when using the IBM® Rational® ClearCase® Web interface (CCWeb) after upgrading the Web server.

Symptom

After upgrading the Web Server from ClearCase 2003.06.15 to ClearCase 7.0.1_iFix02 "standard" users cannot access the Web Interface of ClearCase. Only the Admin Account can log on (account is local admin on WebServer and member of ClearCase group).


Logging in with "standard" user credentials causes the following error:

"Premature end of script headers: ccweb.exe                            
                                                                     
If you think this is a server error, please contact the webmaster.    
Error 500                                                            
ccweb-srv                                                        
2008-07-16 09:56:03                                                  
IBM_HTTP_Server/6.0.2.13 Apache/2.0.47 (Win32)"

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Rational Web Platform (RWP)","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Web (CCWeb)","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21314078

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