Symptom

The error message will vary depending on where the Controller client is run from:

Example #1 - Running Controller client directly on a Windows 2008 R2 application server:

xxxx Reports (Preview)
Server Error in Application "DEFAULT WEB SITE"
Error Summary
HTTP Error 404.0 - Not Found
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

Detailed Error Information
Module IIS Web Core Requested URL <http>://localhost:80/cgi-bin/cognos.cgi
Notification MapRequestHandler Physical Path C:\inetpub\wwroot\cgi-bin\cognos.cgi
Handler StaticFile Logon Method Anonymous
Error Code 0x80070002 Logon User Anonymous

Most likely causes:
* The directory or file specified does not exist on the Web server.
* The URL contains a typographical error.
* A custom filter or module, such as URLScan, restricts access to the file.

Example #2 - Running Controller client on a standard client PC (e.g. Windows 7 laptop)

This program cannot display the webpage
Most likely causes:

• You are not connected to the Internet.
• The website is encountering problems.
• There might be a typing error in the address.