"Server chose SSLv3, but that protocol version is not enabled or not supported by the client" when testing UDL file

Troubleshooting

Problem

Administrator launches Controller Configuration, and opens a database connection. Administrator launches the Database Conversion Utility, and presses 'Connect'. There is a pause (the utility appears to hang) for a few seconds. Afterwards, an error appears.

Symptom

** ERROR: com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "Server chose SSLv3, but that protocol version is not enabled or not supported by the client.".
ClientConnectionId:3f73e7210-xxxxx

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1

Operating system(s):
Windows

Document number:
285561

Modified date:
08 May 2025

UID

swg21994463

IBM Support

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