Troubleshooting
Problem
Pop-up error message of "Server Busy! This action cannot be completed because the retrieving mail program is not responding." in IBM Sterling Gentran:Director, version 5.4
Symptom
- IBM Sterling Gentran:Director, version 5.4
- Windows 2000 Professional or Windows XP Professional
- Using a "Commerce:Exchange" type of communication profile
- Pop-up error "Server Busy! This action cannot be completed because the retrieving mail program is not responding."
- One or more COM##### sessions (where # is a number) hang
- A time delay shows in the communications log until the "Server Busy" error message is replied to
- The delay in the communications log shows either just prior to connection to the network, or just after disconnecting from the network
Note: If the error only occurs when sending data, the cause and solution may be different. For more information, see Server Busy!
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Historical Number
TRB1441
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Document Information
Modified date:
16 June 2018
UID
swg21561819