IBM Support

Sentinel LM: Error[92]: Failed to add license code "" to the license server on host "no-net". License code is invalid.

Troubleshooting


Problem

You are attempting to license the SPSS Sentinel License Manager via the License Authorization Wizard, but you are encountering the following error: Sentinel LM: Error[92]: Failed to add license code to the license server on host "no-net". License code is invalid. What does this mean?

Resolving The Problem

Please make sure the Sentinel LM service is started. You may also need to double check that you don't already have an earlier version of the Sentinel License Manager installed from another software package such as Cytel's StatXact which will conflict with the license manager installed by us. Since both will utilize the same port, you will need to remove one and keep only the latest version of the Sentinel License Manager installed. Keep in mind that you will need to reinstall the other licenses using the new Sentinel License Manager.

[{"Product":{"code":"SS6A7K","label":"IBM SPSS Text Analytics for Surveys"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF014","label":"iOS"},{"code":"PF033","label":"Windows"}],"Version":"2.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Historical Number

51896

Document Information

More support for:
IBM SPSS Text Analytics for Surveys

Software version:
2.1

Operating system(s):
iOS, Windows

Document number:
421145

Modified date:
16 April 2020

UID

swg21480752

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