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"Sentinel LM: Error[19]: Failed to add license code to the license server on host "". License code is invalid" when licensing Clementine

Troubleshooting


Problem

I am attempting to license my installation of Clementine on a Windows platform. When I enter the authorization code/license code, I receive the following errors "Sentinel LM: Error[19]: Failed to add license code to the license server on host "". License code is invalid. followed by... Error Code: 30019 The License Code that you entered is not valid. Please enter a License Code from SPSS. Possibly you entered the Authorization Code that came with your product. If you did, click Back and use your Authorization Code to get a license from SPSS via the Internet, Telephone, or E-mail. Lock Code: Authorization Code: License Code: What is the problem?

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"19.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

61650

Document Information

Modified date:
16 April 2020

UID

swg21479434

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