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Sentinel LM: Error[19]: Failed to add license code to the license server on host "". License code is invalid.

Question & Answer


Question

I am attempting to license the SPSS Sentinel License Manager for my SPSS products. Entering the authorization code/license code produces an error: Sentinel LM: Error[19]: Failed to add license code to the license server on host "". License code is invalid. followed by... Error Code: 30019 The License Code that you entered is not valid. Please enter a License Code from SPSS. Possibly you entered the Authorization Code that came with your product. If you did, click Back and use your Authorization Code to get a license from SPSS via the Internet, Telephone, or E-mail. Lock Code: Authorization Code: License Code: What is the problem?

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"19.0;20.0;21.0;22.0;23.0;24.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

49341

Document Information

Modified date:
16 April 2020

UID

swg21480568