Troubleshooting
Problem
Sending e-mail notification fails with the error 'Unknown socket error 10053 occurred' when using IBM Rational ClearQuest.
Symptom
The detailed error message:
Execution of a hook failed during the action Submit. It was the ACTION_NOTIFICATION hook attached to the BaseCMActivity "". The reason for the failure was:
Error processing Email Rule "BaseCM_Submit": "\b error description = An unknown socket error 10053 occurred.
Output from Rational ClearQuest diagnostic tracing might also capture this error:
Deliver failed: RWSockErr: in RWSocket::connect:CONNABORTED.
This issue has been reported on a range of ports (such as 10061) that may also indicate the same issue.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"E-Mail Configuration and Setup","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.1;7.1;7.1.1;7.1.2;8.0;8.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
29 September 2018
UID
swg21226522