Troubleshooting
Problem
User launches CDM client. User is given the "Select a Server" screen. This is blank. This is to be expected the first time that the user launches CDM, but (after the first time) CDM is expected to remember this setting. However, the end users find that every time they launch CDM (for example first thing in the morning) this is blank. Why?
Symptom
"Server" setting is blank (empty) when CDM is launched:
In other words, it does not remember the last server that was launched, for example:
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21966995