Troubleshooting
Problem
Error receiving on creating/updating a SR or INCIDENT by formatted email
Symptom
Error will be shown as below:
Security check failed for the e-mail with subject Test having object SR and action CREATE . The staging table identifier for this e-mail is 40 . Administrative action is required.
or
Security check failed for the e-mail with subject Test having object INCIDENT and action CREATE . The staging table identifier for this e-mail is 41 . Administrative action is required.
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
15 September 2025
UID
swg21883760