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Security Bulletin: Multiple security issues in IBM Tealeaf Customer Experience

Security Bulletin


Summary

The IBM Tealeaf Consumer Experience portal exposes some of its operational state that could be accidentally captured and exposed by network infrastructure components.
Vulnerability in IBM Tealeaf Customer Experience can cause host header injection attack that could lead to HTTP cache poisoning or firewall bypass.
IBM Tealeaf Customer Experience does not properly secure session cookies, which could allow an authenticated user to obtain sensitive information.
Multiple vulnerabilities in zlib and SSL / TLS protocol can cause denial of service in IBM Tealeaf Customer Experience.

Vulnerability Details


CVEID: CVE-2016-0382
DESCRIPTION:
 The IBM Tealeaf Consumer Experience portal exposes some of its operational state in a form that may be accidentally captured and exposed by network infrastructure components such as IIS.
CVSS Base Score: 2.9
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/112356 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:L/AC:H/PR:N/UI:N/S:U/C:L/I:N/A:N)

CVEID: CVE-2016-5933
DESCRIPTION:
 IBM Tivoli Monitoring is vulnerable to possible host header injection attack that could lead to HTTP cache poisoning or firewall bypass.
CVSS Base Score: 4.6
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/115818 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N)

CVEID: CVE-2016-6041
DESCRIPTION:
 IBM Tealeaf Customer Experience does not properly secure session cookies, which could allow an authenticated user to obtain sensitive information.
CVSS Base Score: 6.5
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/117107 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)

CVEID: CVE-2016-8610
DESCRIPTION:
 SSL/TLS protocol is vulnerable to a denial of service, caused by an error when processing ALERT packets during a SSL handshake. By sending specially-crafted packets, a remote attacker could exploit this vulnerability to cause the application to stop responding.
CVSS Base Score: 7.5
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/118296 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H)



CVEID: CVE-2016-9840
DESCRIPTION:
 zlib is vulnerable to a denial of service, caused by an out-of-bounds pointer arithmetic in inftrees.c. By persuading a victim to open a specially crafted document, a remote attacker could exploit this vulnerability to cause a denial of service.
CVSS Base Score: 3.3
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/120508 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:L)

CVEID: CVE-2016-9841
DESCRIPTION:
 zlib is vulnerable to a denial of service, caused by an out-of-bounds pointer arithmetic in inftrees.c. By persuading a victim to open a specially crafted document, a remote attacker could exploit this vulnerability to cause a denial of service.
CVSS Base Score: 3.3
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/120509 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:L)

CVEID: CVE-2016-9842
DESCRIPTION:
 zlib is vulnerable to a denial of service, caused by an undefined left shift of negative number. By persuading a victim to open a specially crafted document, a remote attacker could exploit this vulnerability to cause a denial of service.
CVSS Base Score: 3.3
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/120510 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:L)


Affected Products and Versions

IBM Tealeaf Customer Experience v8.7-v9.0.2

Remediation/Fixes

Product

VRMF
Remediation/First Fix
IBM Tealeaf Customer Experience
9.0.2A
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=9.0.2.5269_9.0.2A_IBMTealeaf_CXUpgrade_FixPack5&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
9.0.2
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=9.0.2.1283_IBMTealeaf_CXUpgrade_FixPack5&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
9.0.1A
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=9.0.1.5118_9.0.1A_IBMTealeaf_CXUpgrade_FixPack6&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
9.0.1
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=9.0.1.1128_9.0.1_IBMTealeaf_CXUpgrade_FixPack6&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
9.0.0, 9.0.0A
You can contact the Technical Support team for guidance.
IBM Tealeaf Customer Experience
8.8
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=8.8.0.9058_IBMTealeaf_CXUpgrade_FixPack10&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
8.7
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=8.7.1.8859_IBMTealeaf_CXUpgrade_FixPack11&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc

Workarounds and Mitigations

None

Get Notified about Future Security Bulletins

References

Off

Change History

28 April 2017

*The CVSS Environment Score is customer environment specific and will ultimately impact the Overall CVSS Score. Customers can evaluate the impact of this vulnerability in their environments by accessing the links in the Reference section of this Security Bulletin.

Disclaimer

According to the Forum of Incident Response and Security Teams (FIRST), the Common Vulnerability Scoring System (CVSS) is an "industry open standard designed to convey vulnerability severity and help to determine urgency and priority of response." IBM PROVIDES THE CVSS SCORES ""AS IS"" WITHOUT WARRANTY OF ANY KIND, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMERS ARE RESPONSIBLE FOR ASSESSING THE IMPACT OF ANY ACTUAL OR POTENTIAL SECURITY VULNERABILITY.

Internal Use Only


Submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 13:53:12 on 03/24/2017.
Security Bulletin Reviewer reviewed as more information needed with comments ''If there are versions listed in the Affected Products and Versions, it cannot be Version Independent in the Software Version of the Document Information.  Please revise.'' by Anthony J. Gackle (tgackle@us.ibm.com) at 14:34:15 EST on 03/24/2017.
Modified and submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 13:21:34 on 03/29/2017.
Security Bulletin Reviewer review completed with comments ''Review complete - Security bulletin for PR# 75384'' by Anthony J. Gackle (tgackle@us.ibm.com) at 15:22:59 EST on 03/29/2017.
PSIRT Operations review rejected with comments ''Note to Ops reviewers - Combo bulletin .. see SB comments for records.  Remed plan and comments say version 8.0 to 8.6 should upgrade.  Plan indicates communication will be included in bulletin, however, there is no mention of 8.0-8.6 in the bulletin.  Either update the plan to remove 8.0-8.6 (because other PRID 88859, 89744 do not even mention older version (are they no longer supported?)) OR Add them to bulletin and indicate the same as for 9.0 version.  
 
No other concerns the remaining content.'' by Shryl A. Tidmore (stidmore@us.ibm.com) at 00:34:33 EST on 03/30/2017.
Security Bulletin Reviewer review completed with comments ''The versions are now in sync - review complete.'' by Anthony J. Gackle (tgackle@us.ibm.com) at 13:18:52 EST on 03/31/2017.
PSIRT Operations review completed with comments '''' by Ricky L. Holcomb (rholcomb@us.ibm.com) at 14:03:28 EST on 03/31/2017.
Reviewing Attorney review completed with comments ''Review complete'' by VANESSA A. WITT (vanewitt@us.ibm.com) at 16:48:26 EST on 03/31/2017.
Security Bulletin Reviews Complete by deadmin (deadmin) at 16:48:27 EST on 03/31/2017.


PRID - 80037
Submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 13:54:25 on 03/24/2017.
Security Bulletin Reviewer reviewed as more information needed with comments ''If there are versions listed in the Affected Products and Versions, it cannot be Version Independent in the Software Version of the Document Information.  Please revise.'' by Anthony J. Gackle (tgackle@us.ibm.com) at 14:33:20 EST on 03/24/2017.
Modified and submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 13:22:19 on 03/29/2017.
Security Bulletin Reviewer review completed with comments ''Review complete - Security bulletin for PR# 80037'' by Anthony J. Gackle (tgackle@us.ibm.com) at 15:15:33 EST on 03/29/2017.
PSIRT Operations review rejected with comments ''Note to Ops reviewers - Combo bulletin .. see SB comments for records.  Remed plan and comments say version 8.0 to 8.6 should upgrade.  Plan indicates communication will be included in bulletin, however, there is no mention of 8.0-8.6 in the bulletin.  Either update the plan to remove 8.0-8.6 (because other PRID 88859, 89744 do not even mention older version (are they no longer supported?)) OR Add them to bulletin and indicate the same as for 9.0 version.  

No other issues the remaining content.'' by Shryl A. Tidmore (stidmore@us.ibm.com) at 00:34:29 EST on 03/30/2017.
Security Bulletin Reviewer review completed with comments ''The versions are now in sync - review complete.'' by Anthony J. Gackle (tgackle@us.ibm.com) at 13:13:52 EST on 03/31/2017.
PSIRT Operations review completed with comments '''' by Ricky L. Holcomb (rholcomb@us.ibm.com) at 14:03:45 EST on 03/31/2017.
Reviewing Attorney review completed with comments ''Review complete'' by VANESSA A. WITT (vanewitt@us.ibm.com) at 16:47:20 EST on 03/31/2017.
Security Bulletin Reviews Complete by deadmin (deadmin) at 16:47:21 EST on 03/31/2017.


PRID - 82225
Submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 13:55:11 on 03/24/2017.
Security Bulletin Reviewer reviewed as more information needed with comments ''If there are versions listed in the Affected Products and Versions, it cannot be Version Independent in the Software Version of the Document Information.  Please revise.'' by Anthony J. Gackle (tgackle@us.ibm.com) at 14:32:08 EST on 03/24/2017.
Modified and submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 13:23:01 on 03/29/2017.
Security Bulletin Reviewer review completed with comments ''Review complete - Security bulletin for PR# 82225'' by Anthony J. Gackle (tgackle@us.ibm.com) at 15:11:51 EST on 03/29/2017.
PSIRT Operations review rejected with comments ''Note to Ops reviewers - Combo bulletin .. see SB comments for records.  Remed plan and comments say version 8.0 to 8.6 should upgrade.  Plan indicates communication will be included in bulletin, however, there is no mention of 8.0-8.6 in the bulletin.  Either update the plan to remove 8.0-8.6 (because other PRID 88859, 89744 do not even mention older version (are they no longer supported?)) OR Add them to bulletin and indicate the same as for 9.0 version.  
 
No other concerns the remaining content.'' by Shryl A. Tidmore (stidmore@us.ibm.com) at 00:34:21 EST on 03/30/2017.
Security Bulletin Reviewer review completed with comments ''Now the versions are in sync - review complete.'' by Anthony J. Gackle (tgackle@us.ibm.com) at 13:12:30 EST on 03/31/2017.
PSIRT Operations review completed with comments '''' by Ricky L. Holcomb (rholcomb@us.ibm.com) at 14:04:03 EST on 03/31/2017.
Reviewing Attorney review completed with comments ''Review complete'' by VANESSA A. WITT (vanewitt@us.ibm.com) at 16:46:06 EST on 03/31/2017.
Security Bulletin Reviews Complete by deadmin (deadmin) at 16:46:07 EST on 03/31/2017.


PRID -88859
Submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 13:56:06 on 03/24/2017.
Security Bulletin Reviewer reviewed as more information needed with comments ''If there are versions listed in the Affected Products and Versions, it cannot be Version Independent in the Software Version of the Document Information.  Please revise.'' by Anthony J. Gackle (tgackle@us.ibm.com) at 14:30:52 EST on 03/24/2017.
Modified and submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 13:24:01 on 03/29/2017.
Security Bulletin Reviewer review completed with comments ''Review completed - Security bulletin for PR# 88859'' by Anthony J. Gackle (tgackle@us.ibm.com) at 14:47:05 EST on 03/29/2017.
PSIRT Operations review completed with comments ''This record meets expectation because 8.0 and 8.6 are not included in Remed plan.  other records in the combo bulletin list have been rejected.  Do not publish until all records have been approved.

Note to Ops reviewers - Combo bulletin .. see SB comments for records.  Remed plan and comments say version 8.0 to 8.6 should upgrade.  Plan indicates communication will be included in bulletin, however, there is no mention of 8.0-8.6 in teh bulletin.  Either update the plan to remove 8.0-8.6 (because other PRID 88859, 89744 do not even mention older version (are they no longer supported?)) OR Add them to bulletin and indicate the same as for 9.0 version.  
 
No other concerns the remaining content.'' by Shryl A. Tidmore (stidmore@us.ibm.com) at 00:34:12 EST on 03/30/2017.
Reviewing Attorney review completed with comments ''Review complete'' by VANESSA A. WITT (vanewitt@us.ibm.com) at 14:59:02 EST on 03/30/2017.
Security Bulletin Reviews Complete by deadmin (deadmin) at 14:59:04 EST on 03/30/2017.


PRID - 89744
Submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 14:01:09 on 03/24/2017.
Security Bulletin Reviewer reviewed as more information needed with comments ''If there are versions listed in the Affected Products and Versions, it cannot be Version Independent in the Software Version of the Document Information.  Please revise.'' by Anthony J. Gackle (tgackle@us.ibm.com) at 14:29:33 EST on 03/24/2017.
Modified and submitted for review by SWATHI PRABHU (prabhusw@us.ibm.com) at 13:24:50 on 03/29/2017.
Security Bulletin Reviewer review completed with comments ''Review complete - Security bulletin for PR# 89744'' by Anthony J. Gackle (tgackle@us.ibm.com) at 14:42:23 EST on 03/29/2017.
PSIRT Operations review completed with comments ''This record meets expectation because 8.0 and 8.6 are not included in Remed plan.  other records in the combo bulletin list have been rejected. Do not publish until all records have been approved.  

Note to Ops reviewers - Combo bulletin .. see SB comments for records.  Remed plan and comments say version 8.0 to 8.6 should upgrade.  Plan indicates communication will be included in bulletin, however, there is no mention of 8.0-8.6 in teh bulletin.  Either update the plan to remove 8.0-8.6 (because other PRID 88859, 89744 do not even mention older version (are they no longer supported?)) OR Add them to bulletin and indicate the same as for 9.0 version.  
 
No other concerns the remaining content.'' by Shryl A. Tidmore (stidmore@us.ibm.com) at 00:34:50 EST on 03/30/2017.
Reviewing Attorney review completed with comments ''Review complete'' by VANESSA A. WITT (vanewitt@us.ibm.com) at 15:02:02 EST on 03/30/2017.
Security Bulletin Reviews Complete by deadmin (deadmin) at 15:02:03 EST on 03/30/2017.

[{"Product":{"code":"SSERNK","label":"Tealeaf Customer Experience"},"Business Unit":{"code":"BU012","label":"WCE"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0.2;9.0.1;9.0.0;8.8;8.7","Edition":""}]

Document Information

Modified date:
16 June 2018

UID

swg22000590