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Troubleshooting
Problem
A bad profileTemplate and missing APAR PK74054 will cause error SECJ0369E: Authentication failed when using LTPA. The exception is
Symptom
After installing XDMS 7.0 you may see authentication errors such as those listed below.
SECJ0369E: Authentication failed when using LTPA. The exception is <null>.
XdmsWasConfig E com.ibm.xdms.common.impl.XdmsWasConfigManager getAdminSubject() GLSX0031E: Unable to authenticate with WebSphere server using given username and password
com.ibm.websphere.wim.exception.PasswordCheckFailedException: CWWIM4537E No principal is found from the 'superadmin' principal name.
Diagnosing The Problem
There are two issues that may cause the authentication of the superadmin user to fail.
- WebSphere Application Server APAR PK74054 is not installed.
- WebSphere Application Server profiles are created before WAS 7 FP3 or WAS 6.1 FP23 are installed. Profiles created prior to these fixpacks being installed are created with a bad profileTemplate.
Resolving The Problem
To resolve the issue, do the following.
- Install WAS APAR PK74054. This APAR is not available as a stand alone APAR. The APAR was removed due to a problem with the APAR. The APAR was fixed and made available in WAS 7 FP5 and WAS 6.1 FP25. Before down loading the fixpack make sure you verify the correct platform tab selected.
- To correct profiles created with a bad profileTemplate follow the temporary fix instructions for WAS APAR PK76879.
[{"Product":{"code":"SSWJLZ","label":"WebSphere XML Document Management Server"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
Product Synonym
XDMS
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Document Information
More support for:
WebSphere XML Document Management Server
Software version:
7.0
Operating system(s):
AIX, Linux
Document number:
397675
Modified date:
17 June 2018
UID
swg21417135
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