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Searching for Mailbags in Document Tracking

Question & Answer


Question

Searching for Mailbags in Document Tracking

Answer

Searching for Mailbags in Document Tracking

Before you begin

If you are a Hosted Translation customer do not use this procedure. You must contact Customer Support to get tracking information for your mailbag.

About this task

Mailbags are used only for data flow between Sterling customers and trading partners on other networks.

Procedure

  1. Log in to Customer Center (https://customer.sterlingcommerce.com).
  2. In the left panel click Document Tracking under as-a-Service Solutions.
  3. Select one of the mailslots associated with your account to enter Document Tracking.
  4. Click View > Search.
  5. Complete the following fields and press Enter:
    • Sender ID
    • Receiver ID
    • Date and time the data arrived in the mailslot

Results

Once the Search results are displayed the mailbag number can be found in the Receiver Mailbag # column.

If the data is current week you can click View Outbox Detail and the mailbag number can be found there.

If no mailbag number is listed verify that the receiver ID is a Sterling customer by clicking the Receiver ID link. This opens a new window that displays the Lookup Trading Partner tool.

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[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SS73G6","label":"Sterling Total Payments for Financial Services"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
08 December 2018

UID

ibm10758179

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