You can often find solutions to problems by searching IBM knowledge bases.You can optimize your results by using available resources supporttools and search methods.

To search knowledge bases for information that you needuse one or more of the following approaches:

• Search for content by using the IBM Support Assistant (ISA) Lite.

  ISALite is a no-charge software tool that helps you answer questionsand resolve problems with IBM software products. For instructions for downloadingand installing ISA Lite see the links at the end of the topic.

• Find the content that you need by using the IBM SupportPortal.

  The IBM SupportPortal is a unified centralized view of all technical support toolsand information for all IBM systemssoftware and services. The IBM SupportPortal lets you access the IBM electronic support portfolio from one place.You can tailor the pages to focus on the information and resourcesthat you need for problem prevention and faster problem resolution.Familiarize yourself with the IBM SupportPortal by viewing the demo videos (https://www.ibm.com/blogs/SPNA/entry/the_ibm_support_portal_videos)about this tool. These videos introduce you to the IBM Support Portal explore troubleshooting andother resources and demonstrate how you can tailor the page by movingadding and deleting portlets.

• Search for content about IBM Intelligent Operations Center by using one ofthe following additional technical resources:
  • IBM Intelligent Operations Center technotesand APARs (problem reports)
  • IBM Intelligent Operations Center SupportPortal page
  • IBM Intelligent Operations Center Forumsand communities page
• Search for content by using the IBM masthead search. Youcan use the IBM mastheadsearch by typing your search string into the Search field at the topof any ibm.com? page.
• Search for content by using any external search enginesuch as Google Yahoo or Bing. If you use an externalsearch engine your results are more likely to include informationthat is outside the ibm.com domain.However sometimes you can find useful problem-solving informationabout IBM products in newsgroupsforums and blogs that are not on ibm.com.
  Tip: Include "IBM" andthe name of the product in your search if you are looking for informationabout an IBM product.