Troubleshooting
Problem
Some scripts might display an error in the client.log.
[http-nio-443-exec-2] INFO c.c.web.rest.Co3ExceptionMapperBase - Mapping exception to REST com.co3.domain.exceptions.Co3IllegalArgumentException: either the script was running longer than the timeout period of 5 seconds or the script length was more than 50,000 lines. at com.co3.web.services.ScriptExecutionService.execute(ScriptExecutionService.java:90) at com.co3.web.rest.ScriptREST.executeScript(ScriptREST.java:104) When testing the script the error is also seen.
Symptom
Clients might find that scripts are not running and this often occurs with an email script and emails are not being parsed and ingested to IBM Resilient.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSIP9Q","label":"IBM Security SOAR"},"Component":"IBM Resilient","Platform":[{"code":"PF043","label":"Red Hat"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
19 April 2021
UID
ibm14790679