IBM Support

SCOM 2012 Probe - Failed to connect to SCOM

Troubleshooting


Problem

SCOM 2012 probe keeps connecting and disconnecting constantly

Symptom

SCOM 2012 probe keeps connecting and disconnecting constantly and shows
the following error in its log:
------------------------------------------------------------------------
2014-08-01T17:17:39: Error: E-CSP-000-000: Unable to get events. Reason:
Failed to connect to SCOM. Further Reason: The Data Access service is either not running or not yet initialized. Check the event log for more information. Even Further Reason: Could not connect to net.tcp://s6006as579:5724/DispatcherService. The connection attempt lasted for a time span of 00:00:00.9844065. TCP error code 10061: No connection could be made because the target machine actively refused it 10.30.182.143:5724. . Next Further Reason: No connection could be made because the target machine actively refused it 10.30.182.143:5724
2014-08-01T17:17:39: Error: E-CSP-000-000: StackTrace : at
com.ibm.tivoli.netcool.integrations.scom2012.ScomProbe.GetEvents(CSNSPro
beContext probeContext, CSNSProbeSession probeSession)

at com.ibm.tivoli.netcool.integrations.csnsprobe.CSNSProbe.run()
------------------------------------------------------------------------

[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.4.0;8.1.0","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21681271

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