IBM Support

Schema repository drop-down list box is blank on CQ Web login page

Troubleshooting


Problem

This technote explains how to resolve an issue that might occur when using the IBM® Rational® ClearQuest® Web with Microsoft® SQL Server.

Symptom

The schema repo drop down box is empty when using the ClearQuest Web Client. An error message could also occur:


    Unable to login to SQL Server database using the following connection information ...
    General network error. Check your network documentation.
    ConnectOpen(PreLoginHandshake())

Some ClearQuest clients can connect to a SQL Server back-end database, but others can not.

Cause

This error can occur if the SQL Server database is using a different port from the default port 1433.

Resolving The Problem

This issue can be resolved by updating the connection and/or connection string in the ClearQuest Maintenance Tool. Explicitly specifying the port number in the connection string can resolve this problem.

See the SQL Server connection information topic in the ClearQuest Information Center for details on configuring ClearQuest connections to Microsoft SQL Server

[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Web Java Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.1;7.0.0.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21272838

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