Troubleshooting
Problem
Schedules Cognos Business Intelligience reports are not running. Scheduled reports are stuck in "Pending" state forever. - Renewing credentials does not resolve the issue. After credentials are renewed, user still receives the same error indicating that the credentials are invalid. - Enabling the "Run as the Owner" option does not resolve the issue
Symptom
The provided credentials are invalid.
CNC-SEC-3403 The user account information is invalid, or it is missing in Content Manager.
CAM-AAA-0102 Unable to authenticate. The user must select a namespace.
...
Your session has expired.
Select a namespace for authentication
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1;10.1;8.4.1;8.4;8.3","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
30 April 2025
UID
swg21371279