Troubleshooting
Problem
Scanning a wrong work order on VAS Station UI leads to sax parser exception in IBM Warehouse Management System.
Symptom
Sax Parser exception comes on VAS Station UI whenever user performs a operation which will lead to valid error.
For example: If you enter a wrong work order to scan. Then instead of showing wrong work order error, UI shows sax parser exception.
Cause
UI does not gets the error in the XML format hence it shows Sax Parser exception.
Environment
IBM Sterling SSFS 9.1 and Websphere 7.0
Diagnosing The Problem
The property com.ibm.ws.webcontainer.dispatcherrethrowser in websphere controls if the exception thrown by the included jsp/servlet will be passed on or not. If this property is not set to true then the websphere's RequestDispatcher implementation will consume the exceptions thrown from included jsp/servelet.
VAS Station screen is not a plain JSP screen, VAS station's jsp will load an applet. Now, when the above property is not set to true, error thrown by the applet is consumed by Websphere and the error is not passed to the UI. UI does not gets the error in the XML format hence it shows Sax Parser exception.
Resolving The Problem
Set following custom property to true in websphere application server
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com.ibm.ws.webcontainer.dispatcherrethrowser=true
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Document Information
More support for:
IBM Sterling Order Management
Software version:
9.1
Operating system(s):
Linux, Solaris, Windows
Document number:
274885
Modified date:
11 February 2020
UID
swg21973141