Troubleshooting
Problem
User launches Controller, and clicks "Company - Data Entry - Reported Values". User chooses the parameters for the data entry form, and clicks 'open'. Microsoft Excel appears, and the Data Entry form is ready for use. User types a value into a cell, and tries to save it. Unfortunately the menu item 'Save Data' is inactive (grey).
Symptom
The icon 'Save Data' is impossible to click on (grey):
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21959555