Troubleshooting
Problem
After upgrading to Maximo Application Suite 8.11, SAML users can no longer login.
Symptom
When logging in as a SAML user, this error is received:
Reviewing the coreidp pod log files, error messages such as these may be seen:
ibm.mas.internal.auth.samlresolver.SamlCredentialResolver A AIUEV2151A: Starting V3 SAML validation validation for the user id maxadmin
ibm.mas.internal.auth.samlresolver.SamlCredentialResolver W AIUSC0001W: SAML user maxadmin not found in MAS database
ibm.mas.internal.auth.samlresolver.SamlCredentialResolver A AIUEV2151A: Starting V2 SAML validation validation for the user id maxadmin
ibm.mas.internal.auth.samlresolver.SamlCredentialResolver E AIUSC0001E: SEVERE: User: maxadmin is not a SAML user
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000F81QAAS","label":"Maximo Application Suite-\u003ESecurity"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
13 August 2026
UID
ibm17148310