Troubleshooting
Problem
Attempts to run the 'Requirements' data collection job result in 'failed' status with 'HTTP/1.1 401 Unauthorized' error in jts-etl.log with IBM Rational Team Concert.
Symptom
The Data Collection Job Status page displays 'Failed' status for the 'Requirements' data collection job.
Error found in jts-etl.log:
[ http-9443-Processor48] ERROR ouse.service.rrc.internal.RemoteRRCSnapshotService - java.sql.SQLException: com.ibm.rational.etl.common.exception.ETLException: com.ibm.rational.dataservices.client.auth.AuthenticationException: com.ibm.rational.dataservices.client.auth.oauth.OAuthCommunicatorException: HTTP/1.1 401 Unauthorized
[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Repository","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"3.0.1;3.0.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWMEQ","label":"Rational Requirements Composer"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"3.0.1;3.0.1.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21570493