Troubleshooting
Problem
When running a Cognos report to Excel format in Microsoft Edge, report is automatically downloaded. User is not prompted to Open or Save the report.
Symptom
After running a report to Excel, the user will see the following:

Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m500000008d78AAA","label":"Reporting"}],"ARM Case Number":"TS005394119","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Analytics
Component:
Reporting
Software version:
All Version(s)
Document number:
6442117
Modified date:
06 May 2025
UID
ibm16442117