running JVMSupport.vbs using cmd from SYSWOW64 causes an error

Troubleshooting

Problem

Following the advice for 64 bit OS as in the 8.2.x ESSO guides when enabling Java support:Run JVMSupport.vbs causes an error, ie for: - 32-bit OS, use C:\Windows\system32\cmd.exe. - 64-bit OS, use C:\Windows\SYSWOW64\cmd.exe.

Symptom

A script popup is displayed showing the following information
Line: 742
Char: 12
Error: Path not found
Code: 800A004C
Source: Microsoft VBScript runtime error.

Also the following seen in the install log file:

ERROR: In Progress 09:58:13 Error reading the Registry for SOFTWARE\IBM\ISAM ESSO\ECSS\ProgramDir

[{"Product":{"code":"SS9JLE","label":"IBM Security Access Manager for Enterprise Single Sign-On"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"AccessAgent","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2;8.2.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Security Access Manager for Enterprise Single Sign-On

Software version:
8.2, 8.2.1

Operating system(s):
Windows

Document number:
253027

Modified date:
03 September 2019

UID

swg21686429

IBM Support

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